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Discussion topic: It's been more than 6 weeks and I have not received my refund, is there a way to escalate this?

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Avatar for KieSnow
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This message was authored by: KieSnow

Message posted on ‎24 Sep 2025 09:05 AM

It's been more than 6 weeks and I have not received my refund, is there a way to escalate this?

I cancelled my broadband with Sky in July 2025 and it's been showing as a -£55 credit in my account for 2 months now and i've not received anything.

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎24 Sep 2025 09:18 AM

Re: It's been more than 6 weeks and I have not received my refund, is there a way to escalate this?

Posted by a Superuser, not a Sky employee. Find out more

By all means give Sky a call to,request a manual refund. At the moment the Community messaging service,isn't available.

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