Issue with my bill

[Jay2503]

Good evening I hope someone can help me as I'm totally dumbfounded and shocked and questioning wether joining sky was right choice 

I moved from virgin to sky in May 

I chose a package with total of 59 a month a made sure no broadband as kept virgins 

so total package was £59 a month 

I had it installed on May the 10th 

I paid £20 upfront which was fine yet my bill was still £59 which I paid 

and now my next bill has come at a shocking £122 move than double what I'm supposed to be paying in the first place I'm absolutely shocked and cannot even get hold of sky to discuss this 

and then on my sky my future bills are 74 when I got a package which was 59 I'm totally shocked and disgusted sorry for long rant 

[GD1]

@Jay2503  You'll find the 1st couple of bills tend to be higher as explained here https://www.sky.com/help/articles/been-overcharged

[Jay2503]

Firstly thank you for your response 

I have read that and tried to understand it 

but double the amount I should be paying is not right and quite shocking to be honest 

if I'm paying 59 a month why should the second one be more the double the amount 

[PandJ2020]

You pay a month in advance but if future bills are showing £74 then something doesn't sound right.

[caesarome]

What does your 3rd bill show that you will be paying and if you want please post a screenshot of this £119 bill so we can loom at it, if you do this please blank out your personal details like your name and account numbers.

[Jay2503]

Thank you 

I get a pay a month in advance so if I pay one month already then why should I pay more than double the second month and yeah I was thinking that too 

thank you for advice I appreciate it 

[Jay2503]

 

 

 

[Jay2503]

Here is said bill thank you 

[caesarome]

That doesn't look like it is your bill but an email saying what you will be paying, your bill can be found via the MySky app or online here:

https://www.sky.com/manage/bill/

[Jay2503]

That is my bill downloaded from my sky in pdf form 

[Jay2503]

The first 2 pictures are my bill I mean 

[caesarome]

I can't see it as it is to small to read so can you post just the usual screenshot of your bill and not the downloaded pdf version ?

[Jay2503]

  

[caesarome]

While your bill is for the period between 3 July and 2 August you are also being billed for your old package from  10 June to 2 July which is why this bill is higher so as I asked previously what does next months bill show that you will be paying ?