Hi everyone,
I’m writing because I’m having a serious issue with the activation of my Sky services and haven’t been able to fix it in any way.
On October 4th, I signed the online contract for Sky Wi-Fi + Sky Entertainment and Cinema after receiving the digital signature email at 09:57.
I completed the whole process successfully, but I never received the email to create my Sky ID, so I can’t access Sky Go or my customer area.
Every time I try to call the Sky customer service number, I immediately hear:
“Hi Massimiliano, we’re sorry but the number you entered is incorrect.”
even though I haven’t pressed anything.
I also tried to contact support through Skyler and the online bot, but the only response I get is that “a problem has occurred.”
I called again using another phone number, and one operator finally gave me my customer code, but in my personal Sky area there’s no Sky Wi-Fi subscription visible or in progress.
I’ve asked several times to receive a copy of the documents I signed, but I haven’t received anything yet.
At the moment, I have no access to any services and no proper support from Sky.
Could someone please look into this issue and help me:
1️⃣ Receive the signed contract documents.
2️⃣ Correctly activate or link my Sky Wi-Fi subscription to my account.
Thank you very much for your time and help,
Massimiliano
