Is this a scam refund

[Chris7884]

Hi,

Received this email, looks legit but I'm dubious. Can anyone confirm if the tel number / email is legit?

thanks in advance.

[Mark39]

@Chris7884 if it's the same as the one originally posted at the start of this thread, it's been confirmed as genuine by Sky.

[Lisa-P1987]

Update - Spoken to TimEls, we have processed the refund 🙂

[Chris7884]

Thanks, I did contact the number 3 x with my old, current and mobile account numbers as the email didn't specify.

[xxxtglxxx]

I can't ring the number, I don't have a landlines and the mobile rate would end up costing more than the refund based on previous experience with contacting sky by phone.  Any chance an admin can help me here? Or give me an email that works?  

Thanks.  @Lisa-P1987 @Addie15 

[caesarome]

@Chris7884 

Did you manage to talk to someone who has processed this for you because if not we can alert the messaging team for you.

@xxxtglxxx 

I have alerted the messaging team for you so look out for the chat bubble at the bottom of this page.

[Chris7884]

Only the sky employee above, when I called it was an automated system just asking for sky account number. However, I have been informed that the credit has been processed 👍🏼

[Lisa-P1987]

Thank you for escalating this. We have sent xxxtglxxx an invite to chat 🙂 

[Chris7884]

@caesarome if you can please escalate for me that would be great. I thought the sky employees message above was to me but it wasn't.

[caesarome]

@Chris7884 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[BoandBelle]

Hello, I have also received an email to state I am owed a refund; my sky account was closed in May 22.

[caesarome]

@BoandBelle 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. This might not happen until tommorow now.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[xxxtglxxx]

Chat bubble closed @Lisa-P1987 and I had replied?

[caesarome]

It shouldn't be closed as you were only sent it today so if you have replied the messaging team should get back to you tommorow.

[Tom-W19]

After speaking with xxxtglxxx we accessed the account and processed the refund accordingly.

It was great speaking with you xxxtglxxx and thanks again.