Is there a telephone number for Sky Broadband.

[HelenCJ]

I'm in need of a telephone number for Sky Broadband.  My sky is running so slow I can't download documents, need this fixed as that's what I'm employed for.

Why are sky expecting other users to answer any queries and not having their own staff to do this.  I've been with Sky for over 19 years and this is the first time that I'm having problems.  Come on Sky, answer your own problems and help your customers to achieve what they are paying for.

[Daniel0210]

@HelenCJ 
To call Sky dial 150 (free) from a your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[HelenCJ]

@Daniel0210 

Thank you,  I'm seriously thinking of leaving Sky after 19+ years.  Their support is non-existent.  Just lead you round and round in a never ending loop.

Why don't they just offer a phone number.  Even more curious is why you can't put a phone number on their community discussion forum.

Again thank you, I have achieved success in being able to speak to a human with your help; although my problem hasn't been solved as I received a random response from someone who clearly didn't know how to fix the problem.  Only success is that I am receiving a new hub, hopefully that fixes the problem.  If not I'll be back in touch with them.

[MarkGoldsmith]

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@HelenCJ wrote:

@Daniel0210 

Why don't they just offer a phone number.  Even more curious is why you can't put a phone number on their community discussion forum.

I think likely for 2 reasons. Firstly if Sky changed their phone number the old number would be present all over their forums which likely wouldn't help customres. Secondly i'd suspect banning phone numbers greatly prohibits potential scammers from comming to the forum and trying to scam customers into phoning them.

[Daniel0210]

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@HelenCJ wrote:

@Daniel0210 

Why don't they just offer a phone number.  Even more curious is why you can't put a phone number on their community discussion forum.

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@HelenCJ 

The idea is customers are pointed in the direction of online help and also us on the Community therefore reducing the number of calls to Customer Services (and the queues for that) and therefore reducing staff costs which would be passed on to customers. 

[tonydogbite]

i have been looking for an hour to try to talk (preferably on the phone) by any means to a human. the help does not cover every subject and the bot thing is exactly that, a thing! it is so frustrating the lack of human interaction/availability. only been with sky two years and considering going back to BT or anyone with humans working their.

[Daniel0210]

@tonydogbite 

Since this thread was first started the current methods for contacting Sky are below, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[tonydogbite]

hi, thanks for your help but its just a cut a paste.  i did manage to find these numbers and the second one went to a human being not a bot or silly answer thing that wants to send you a text![removed] tony 

Moderator Actions: removed phone numbers

[Daniel0210]

@tonydogbite 

As we've said, telephone numbers are not allowed on the forum even in disguised written form.

[tonydogbite]

why are the customer service phone numbers that i put in my last reply being removed?

[Daniel0210]

@tonydogbite 

See my post immediately above yours. 

[MarkGoldsmith]

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@tonydogbite wrote:

why are the customer service phone numbers that i put in my last reply being removed?

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Because if telephone numbers were allowed to be posted it would be a scammer's paradise posting incorrect phone numbers.