0

Discussion topic: Is my account in credit

Reply
This message was authored by Ch4r26 This message was authored by: Ch4r26

Is my account in credit

Hello, 

I recently moved address in February & continued with my sky contract. My last direct debit was taken 23rd January , my account now says -£197 and payment received 7th April , does this mean I'm in credit? I've checked that the direct debit is still in place & it is so I'm really confused as to why it's not been taken since January ? Wondered if it had something to do with moving address ? 

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Is my account in credit

Posted by a Superuser, not a Sky employee. Find out more

@Ch4r26  Can you post a image of the bill that shows -197 ensuing you blank out any personal information 

 

it could be your in credit or it could be that sky have taken 197 from your bank especially if it's saying payment received 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Ch4r26
Topic Author
This message was authored by Ch4r26 This message was authored by: Ch4r26

Re: Is my account in credit

AE08640C-ABB6-47BF-BBA8-10FCCC17B5A1.png

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Is my account in credit

Posted by a Superuser, not a Sky employee. Find out more

@Ch4r26  You aren't in credit 

 

you are being billed monthly in advance between 7th and 6th each month 

 

sky took a payment of £196.70 from your bank account on the 7th April to cover the period 7th April to 6th May

 

note that payment won't actually leave your account until the 7th April at the earliest 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Ch4r26
Topic Author
This message was authored by Ch4r26 This message was authored by: Ch4r26

Re: Is my account in credit

Thank you for the help much appreciated 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion