I had Sky installed mid February 24, Sky Q box and a mini. Since the instalation the "Q" box to date has had about 18 pairs of batteries (the mini box is still on the originals that came with it).
Contacted Sky, after spending 20 minutes listening to a robot telling me what to do, with the "problems with my remote control". I hung the phone up, redial and when it said "why are you ringing Sky", I replied I'm thinking of leaving you".
That is the only way to get to speak to a human being at Sky, they then put me through to "technical dept".
Long story short "we'll send you a new remote control", credit where credit is due, it was there the next day.
Put in the batteries and away we go.....6 hours later TV is saying that the batteries need replacing, so back on the phone AGAIN with sky, (the result ) we'll send you a new box, that took 2 days to arrive, in all fairness I didn't realise it was going to be a "swap" situation, so I had not disconnected the old box so there was abit of a panic un-coupling it, in that process I forgot to take out the viewing card.
So we still had NO Sky TV which they make you pay for upfront, this meant that I was paying for a service that I was not getting. So back on the phone AGAIN to see about another vieving card, that was sorted but there was going to be a charge of £10, which I refused to pay fair enough I forgot to take the other 1 out, but in my defense i wasn't expexting the box only to last a couple of month's. That charge was removed. So a couple of days later the new viewing card arrived...Hooray I thought I will now get the service that I am paying for.....WRONG.... 1 hour and 45 minutes later (on the phone YET AGAIN) and STILL not getting the service that I'm paying for. "I can book you an engineer to come out to have a look at it, that will be in 12 days", I said NO CHANCE, I'm not going that long with no TV My 86 yr old mother relies on the tV as she has mobility issues and cannot get out much. "How long to get me a new box" about 2 days was the reply, so they sent yet another new box. DPD driver said "another Sky Box what's going wrong here".
So here we go again are we going to get the service that I am paying for.......NAH ! !, its Sky, here is a saying some people might be familiar with " De Ja (removed) Vu". Same problem as the last brand new box. 2 hours 15 minutes on the phone YET AGAIN and still NO TV, we'll send you another viewing card.
All that Sky can say is "let us getit sorted and then we will know exactly how long you were without service (the service that I am paying upfront for) and we will adjust your next month's bill accordingly.
I have submitted a formal complaint, what a waste of (removed) time that is... I am in limbo as to where I stand with this because after 2 and 1/4 hours on the phone I had had enough but the guy wanted to put me on hold while he found out if he could/could not agree to the Data Subject Access Request that I gave him, I said I have had ENOUGH of talking to Sky my mum was getting upst and she needed her tea so I told him I'm going .....and put the phone down.
Is it just me or is there anyone else suffered this dismal and pathetic service/customer service
Still waiting for someone to answer my WhatsApp message ...what a (removed) joke
Moderator note: Remotes innapropriate language
