Discussion topic: Is it £25 fine for moving sky q install date ...day before ?

This message was authored by: golfing+nut · ‎10 Jul 2024

Sky has been okay with my upgrade to Sky Q, but I had to reschedule the installation date because the engineer could only work within the time slot allocated between 8:00 AM and 1:00 PM. I asked if the engineer could arrive earlier to accommodate a hospital appointment that came up unexpectedly when my wife woke up with deafness. Will there be a charge of £25 for moving the installation?Will I be charged £25 for moving the installation?

This message was authored by: Daniel0210 · ‎10 Jul 2024

@golfing+nut

It's a charge if you cancel on the day or the day before.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: golfing+nut · ‎10 Jul 2024

WHAT NO mitagation?

This message was authored by: Daniel0210 · ‎10 Jul 2024

@golfing+nut

That's something to discuss with Sky should the charge be added

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: Is it £25 fine for moving sky q install date ...day before ?

Is it £25 fine for moving sky q install date ...day before ?

All Replies

Re: Is it £25 fine for moving sky q install date ...day before ?

Re: Is it £25 fine for moving sky q install date ...day before ?

Re: Is it £25 fine for moving sky q install date ...day before ?

Was this discussion not helpful?

Search Sky Community

Start a new discussion