Discussion topic: Invoice Admin Fee?

This message was authored by: Emma+Cross · ‎31 Dec 2022

Has anyone been charged invoice admin fees with no notice whatsoever? A few bills in a row now have had an Invoice Admin Fee of €0.75c added on with no explanation. It doesn't seem like a large amount, but my bill is over €100 per month as it is, and especially with no notification or explanation, I'm a bit annoyed about it. Anyone had similar?

This message was authored by: GD1 · ‎31 Dec 2022

@Emma+Cross Are these being sent as paper invoices? If so there is a charge as explained within the T & C's you have agreed to.

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This message was authored by: SKY1992bf · ‎31 Dec 2022

@Emma+Cross Are these paper bills or electronic bills

sky do apply a charge for the former per bill

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This message was authored by: caesarome · ‎31 Dec 2022

If you don't have paper less billing so your bills are sent via the post then there is a charge for them. You can switch this off so you are no longer sent these bills via the post here:

https://www.sky.com/manage/bill/

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This message was authored by: Emma+Cross · ‎31 Dec 2022

Thanks all, that makes sense! Have been with Sky for well over 2 years now and started randomly receiving paper bills in November (I hadn't requested them or changed billing type as I was happy with paperless!). Will change the setting now. Appreciate the help!

Discussion topic: Invoice Admin Fee?

Invoice Admin Fee?

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