Invitations not being sent when inviting people and sharing my Sky Account

[Savnat99]

"Share your Sky services with up to 5 members of your family and friends" but when inviting my daughter to the account, I enter her email address expecting an invitation to be sent - but alas, nothing is received. 

Have tried with alternative emails in case it is a Gmail issue - no change

Contacted Sky support - after 2 hours waiting on chat, got told to contact a number provided, engineer proimised to call back after speaking to back end team but heard no more

Anyone have any suggestions?

[caesarome]

I suppose she has checked that these emails are not being misidentified as spam are are ending up in her trash/junk/bin folders ?

[Savnat99]

Hey Caesarome,

Thanks - I should have added that point but yes, checked spam, junk etc on her email and also the other email addresses I tried inviting too.

More clarification - I only have 2 existing family members already sharing and 2 devices registered in Sky Go so well within the limits 

[Nimbob]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - Escalating-a-post-to-a-Sky-expert 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Savnat99  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[CoopsieJ]

I have the same problem. Has it been sorted out, and if so how, please?

[Savnat99]

Nope, never got sorted and gave up trying

[CoopsieJ]

Lisa - is there no resolution to this?  It seems strange to offer sharing with family members, but for customers not to be able to use the offer because of a technical problem. 

Thanks