0

Discussion topic: Incorrect monthly direct debit

Reply
This message was authored by Jacqueline+de+Fig This message was authored by: Jacqueline+de+Fig

Incorrect monthly direct debit

Hello everyone, I have looked everywhere for information but I can't see it. On mySky it shows that my monthly payment is £38, but now on my direct debit I have been charged £45.. I have not requested a change nor have I accepted any increase! Why is this and what should I do? Thanks
Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Incorrect monthly direct debit

Posted by a Superuser, not a Sky employee. Find out more

@Jacqueline+de+Fig 
Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Incorrect monthly direct debit

Posted by a Superuser, not a Sky employee. Find out more

To confirm that your bill also here shows your bill as being £38:

 

https://www.sky.com/manage/bill/

 

What does next months bill show that you should be paying ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Jacqueline+de+Fig
Topic Author
This message was authored by Jacqueline+de+Fig This message was authored by: Jacqueline+de+Fig

Re: Incorrect monthly direct debit

my bill keeps saying my amount due is £38 and the next bills.

but they deducted £45 from my debit

 

Also if my discounts expired it would be £43 (which I haven't been notified of) but they charged me £45

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Incorrect monthly direct debit

Posted by a Superuser, not a Sky employee. Find out more

@Jacqueline+de+Fig wrote:

my bill keeps saying my amount due is £38 and the next bills.

but they deducted £45 from my debit

 

Also if my discounts expired it would be £43 (which I haven't been notified of) but they charged me £45


Look at the breakdown of your bill and see which components have increased in price.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Jacqueline+de+Fig
Topic Author
This message was authored by Jacqueline+de+Fig This message was authored by: Jacqueline+de+Fig

Re: Incorrect monthly direct debit

I already checked the breakdown and there is no component with an increase

This message was authored by caesarome This message was authored by: caesarome

Re: Incorrect monthly direct debit

Posted by a Superuser, not a Sky employee. Find out more

@Jacqueline+de+Fig 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Incorrect monthly direct debit

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Jacqueline+de+Fig.

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Incorrect monthly direct debit

Posted by a Sky employee

We are still looking to help you @Jacqueline+de+Fig . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion