Incorrect monthly direct debit

[Jacqueline+de+Fig]

Hello everyone, I have looked everywhere for information but I can't see it. On mySky it shows that my monthly payment is £38, but now on my direct debit I have been charged £45.. I have not requested a change nor have I accepted any increase! Why is this and what should I do? Thanks

[Daniel0210]

@Jacqueline+de+Fig 
Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

[caesarome]

To confirm that your bill also here shows your bill as being £38:

https://www.sky.com/manage/bill/

What does next months bill show that you should be paying ?

[Jacqueline+de+Fig]

my bill keeps saying my amount due is £38 and the next bills.

but they deducted £45 from my debit

Also if my discounts expired it would be £43 (which I haven't been notified of) but they charged me £45

[MarkGoldsmith]

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@Jacqueline+de+Fig wrote:

my bill keeps saying my amount due is £38 and the next bills.

but they deducted £45 from my debit

Also if my discounts expired it would be £43 (which I haven't been notified of) but they charged me £45

---

Look at the breakdown of your bill and see which components have increased in price.

[Jacqueline+de+Fig]

I already checked the breakdown and there is no component with an increase

[caesarome]

@Jacqueline+de+Fig 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Jacqueline+de+Fig.

[Lisa-P1987]

We are still looking to help you @Jacqueline+de+Fig . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks