I downgraded my account in March and was told my new bill would be £86, they then proceeded to charge me £148. I then contacted again to sort this and was offered a new bill of £75 which they then charged me £153. The following 2 months it was a bill of £122 even though I was promised it would be less than £80.
I have been back and forth since March trying to solve this, I have FINALLY this month been charged the correct amount. However, I am now requesting a refund for the 4 months in which we were overcharged. I was told initially the refund of over £150-200 would be in my account within 7 working days, which it was not. I then phoned again and was told a further 7 working days and again.. no refund.
I have since been on the phone again and have been told I have been given false promises and the most they can do for me is a £20 credit and no fee to cancel if this is what I choose to do. This is DIABOLICAL. Sky have consistently stolen money from us by overcharging.
I have been so upset on the phone because as a family we simply cannot afford to lose this much money for no reason, the last woman on the phone told me I was just being 'stubborn' and had to choose an option. I am disgusted at how I am being treated by sky when I have been with them since 2020.
Any help at all would be greatly appreciated.
