Incorrect billing amount

[Sez3]

We renewed our contract in July for £92 a month out bills are over £100 every month and nobody seems to be able to help. We were also without Internet for over 2 weeks and was told we would be compensated for it. Surprise surprise nothing happened. Apparently gold vip Sky account holders doesn't feel like it!

[Daniel0210]

@Sez3 
Try comparing a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[Sez3]

Thank you for this compared bills and its so different to what it should be. Definitely no refund either. Thank you for the info