In credit but trying to take payment

[TheMoffats]

I was in arrears, and when I paid it off, I paid too much and now I'm in credit of 1 months bill, but it's still trying to take money from my account, this isn't going to help my credit rating when the moneys already there to use

[caesarome]

@TheMoffats 

If your bill is usually paid by a direct debit and a bill fails to be paid for whatever reason Sky will always try again 10 days later so manually paying it isn't required so is this what could be happening, if so the credit can be used against your next bill or refunded to you.