@TheMoffats
If your bill is usually paid by a direct debit and a bill fails to be paid for whatever reason Sky will always try again 10 days later so manually paying it isn't required so is this what could be happening, if so the credit can be used against your next bill or refunded to you.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
