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Discussion topic: In contract discount offers

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This message was authored by Matt4281 This message was authored by: Matt4281

In contract discount offers

Hi all. Could someone tell me if Sky are allowed to lower your contract offers whilst still in contract. With Aprils bill increases one of my offers has come down by £2. Also, can Sky increase my bill twice in 12 months? My bill went up in December, £2 Sky signature, 2 Sky sports and £1 Sky Ultimate. I was told these increases were because my bill didnt go up in April last year??? Thx.

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This message was authored by Mark39 This message was authored by: Mark39

Re: In contract discount offers

Posted by a Superuser, not a Sky employee. Find out more

I haven't checked, but you can check for yourself. There's a copy of the standard tv contract here, or you can use your own agreed contract which you should find in the Messages section of your online account: https://www.sky.com/help/articles/sky-terms-and-conditions

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: In contract discount offers

Posted by a Superuser, not a Sky employee. Find out more

@Matt4281 wrote:

Hi all. Could someone tell me if Sky are allowed to lower your contract offers whilst still in contract. With Aprils bill increases one of my offers has come down by £2. Also, can Sky increase my bill twice in 12 months? My bill went up in December, £2 Sky signature, 2 Sky sports and £1 Sky Ultimate. I was told these increases were because my bill didnt go up in April last year??? Thx.


In contract discounts are fixed for the period agreed.

 

They only increase list prices once per year (April) - your net bill may change at other times of course depending on timings.

 

There does appear to be a number of people reporting being effectively undercharged for Signature etc. which resulted in a few pounds here and there.  It seems to be Sky's error in undercharging - perhaps you'd like to call up and offer to pay for the period they did so?  😉

I am just another Sky customer and my views are my own
Matt4281
Topic Author
This message was authored by Matt4281 This message was authored by: Matt4281

Re: In contract discount offers

Thanks for the replies amd info. 

 

I have just spoken to retentions. They advised that my contract discounts can change and everyone's will be changing in April, effecting millions of customers? My in-contract discounts I'm querying are the Sky sports package. I have been getting £7 and £8 off, this is dropping to £8 and £5 in April. Can they do this? Have i been misinformed? If so what steps can i take to take this further. Heads up Sky customer service is at an all time low, so i don't fancy speaking to 5 different people again 😃

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: In contract discount offers

Posted by a Superuser, not a Sky employee. Find out more

Someone is confused.  In contract discounts are agreed for a period and do not change

 

list prices change which is happening in April - this does not change your discounts.

 

The discount is an absolute amount from list.

I am just another Sky customer and my views are my own
This message was authored by DJ3 This message was authored by: DJ3

Re: In contract discount offers

I have also just been told my sky sports in contract discount is being reduced from April and they won't do anything about it. I was advised about annual prices rises when I signed up in January, but not that the in contract discount will reduce. This is misselling surely?

This message was authored by Mark39 This message was authored by: Mark39

Re: In contract discount offers

Posted by a Superuser, not a Sky employee. Find out more

@DJ3 I would suggest calling Sky to complain. Others have had other discounts or a credit applied to offset the reduction in your agreed Sky Sports discount.

This message was authored by DJ3 This message was authored by: DJ3

Re: In contract discount offers

I have! Been on the phone for an hour this morning and told nothing more they can do, but I can cancel if I wish....now waiting for a call back which could take up to 72 hours apparently. 

Matt4281
Topic Author
This message was authored by Matt4281 This message was authored by: Matt4281

Re: In contract discount offers

This took me ages to get resolved. I made a few complaints. The last complaint finally getting

the issue resolved. I was credited the difference over the length of my contract to offset the reduction. I hope you get sorted pal. You are best filling out a complaint form because the customer service is terrible and phone calls will get you no where. 

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