So I'm on a beach and a text comes through saying I'm swapping broadband, however, I'm in Spain and tried to find out what's going on but nothing connects.
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Sounds like someone has applied for a broadband service with another isp and has incorrectly input their house number or post code. You do need to contact Sky asap to stop this.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Posted by a Superuser, not a Sky employee. Find out more
Personally I would call them as soon as possible...
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Posted by a Superuser, not a Sky employee. Find out more
Up to you, of course, but I'd recommend not leaving it until next week, If your broadband and phone services are irretrievably cancelled, you'll have to sign up again with a consequent 14 days delay before they're reinstated (and you may well lose your phone number, if that's a consideration).
