Im due to pay a phone bill of £70 today being 2nd April im not sure if i can afford it

[Miss+Hilary]

Im due to pay my bill of £70 today being the 2nd April im not sure if i can afford to pay the whole amount

[caesarome]

Do you pay the bill manually yourself or is it taken via a direct debit ?

[Miss+Hilary]

Ill br paying either Direct Debit or manually i think its Direct Debit

[caesarome]

If it is a direct debit then do not pay it manually as this will lead to further problems.

With a direct debit if it fails Sky will try again 10 days later if that helps, so before they do try again you must not pay it manually.

[Miss+Hilary]

Ok thanks for that ive only just checked it had to be paid today so ill call up tomor and pay it.

Thanks for your advice☺️

[caesarome]

What does it say against the bill:

https://www.sky.com/manage/bill/

I must say again - Do not pay it manually if you have a direct debit set up.

[Daniel0210]

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@Miss+Hilary wrote:

Ill br paying either Direct Debit or manually i think its Direct Debit

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@Miss+Hilary 

The billing process (applies to all customers) is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don't make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass