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Discussion topic: If you ring sky do they ask for the last 2 digits of your bank account as verification?

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This message was authored by robnewsky40 This message was authored by: robnewsky40

If you ring sky do they ask for the last 2 digits of your bank account as verification?

If you ring sky do they ask for the last 2 digits of your bank account as part of their verification process?


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

@robnewsky40 

If you haven't already set up a telephone password so they can verify you are the account holder they will use other questions to confirm it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

@robnewsky40 

If you haven't already set up a telephone password so they can verify you are the account holder they will use other questions to confirm it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

They tend to ask for your telephone password.

 

But they may ask other security questions if the password has not been setup or not known.

I am just another Sky customer and my views are my own
robnewsky40
Topic Author
This message was authored by robnewsky40 This message was authored by: robnewsky40

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

How do I set up a telephone password?

robnewsky40
Topic Author
This message was authored by robnewsky40 This message was authored by: robnewsky40

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

I rang them and it didn't give me an option it just asked for the last 2 digits?

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

@robnewsky40 wrote:

I rang them and it didn't give me an option it just asked for the last 2 digits?


Is there an issue with giving the digits?

I am just another Sky customer and my views are my own
robnewsky40
Topic Author
This message was authored by robnewsky40 This message was authored by: robnewsky40

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

I rang them and it didn't give me an option it just asked for the last 2 digits?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

@robnewsky40 

So have you previously set up a telephone password? If not that may be the question they are asking to confirm you're the account holder or person calling with the authority of the account holder. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
robnewsky40
Topic Author
This message was authored by robnewsky40 This message was authored by: robnewsky40

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

No I haven't. 

robnewsky40
Topic Author
This message was authored by robnewsky40 This message was authored by: robnewsky40

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Just a nervous person generally and wanted to make sure this is how they do it. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

@robnewsky40 

Then when you speak to an agent after answering the question agree a telephone password for future calls. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
robnewsky40
Topic Author
This message was authored by robnewsky40 This message was authored by: robnewsky40

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

OK. Thanks.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

@robnewsky40 

Your new post on the Broadband board has been removed. There's no need to repeat the question which has been answered here. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: If you ring sky do they ask for the last 2 digits of your bank account as verification?

Posted by a Superuser, not a Sky employee. Find out more

@robnewsky40 wrote:

If you ring sky do they ask for the last 2 digits of your bank account as part of their verification process?


Yes, this is one of the bits of information they know about you that they may use to verify your identity when you don't have a telephone password in place.

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