If I cancel my subscription, when am I classed as a new customer?

[Debsneedshelp]

Hi,

My subscription ends today and has gone up massively. The offers for new customers are nearly the same as I pay now (taking in to account the increase coming up). I spoke to Sky and they will not give me a 'new customer' deal. 
If I cancel my contract, giving 31 days notice, when would I be classed as a new customer? 
I don't really want to change to virgin, but cannot afford the increase and can't reduce my package. 
Thanks.

[daveNOS]

@Debsneedshelp You wouldn't be classed as a new customer for at least 18 months and that may well be 24 months now due to the length of new contracts.

[Debsneedshelp]

Thanks, when I said I would cancel the guy at Sky told me to keep hold of the box and try after the 31 days notice but this seemed rather odd! 

[caesarome]

@Debsneedshelp 

That probably isn't the best advice because one your account has been cancelled you do need to return the equipment otherwise you could be hit by a non return fee.

[SKY1992bf]

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@Debsneedshelp wrote:

Thanks, when I said I would cancel the guy at Sky told me to keep hold of the box and try after the 31 days notice but this seemed rather odd! 

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@Debsneedshelp you might get some come back offers near the end of your notice period that might be what he meant but they won't be anything like new customer prices