This discussion topic is read only This discussion topic has been answered Discussion topic: I would like to speak to a real person at sky what's the number?

This message was authored by: Daniel0210 · ‎07 Feb 2025

@Judyann1
Is it something we can help with (we are customers here)? If not, to call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark39 · ‎07 Feb 2025

@Judyann1 wrote:

I need to speak to a customer service employee please

Go ahead, give Sky a call. Repeating the same thing isn't going to change the reply.

We're not customer services here, I'm afraid.

This message was authored by: ScottCumming1 · ‎10 Feb 2025

Don't bother absolutely rubbish

This message was authored by: dad1001 · ‎17 Feb 2025

Anybody know why sky refuse to give assistance to customers because they have added some stupid bot thats just put their to waist our time and to give no help what so ever

It also does not understand any words you write all done to make sure sky dont have to help you or give assistance

So glad i have moved from sky and will never return

This message was authored by: caesarome · ‎17 Feb 2025

@dad1001

What is your issue as we might be able to help you via here.

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This message was authored by: dad1001 · ‎17 Feb 2025

Ware are they then i been trying to contact them all day

This message was authored by: Mark39 · ‎17 Feb 2025

@dad1001 wrote:

Ware are they then i been trying to contact them all day

What has happened when you've called?

This message was authored by: MarkGoldsmith · ‎17 Feb 2025

@dad1001 wrote:
Ware are they then i been trying to contact them all day

How have you been trying to contact them?

Sky have a number of methods of contacting them including via the Sky Help Team accounts on X and Facebook, alongside calling them.

They also have a number of online help documents available from https://www.sky.com/help/home which can help self resolve some common issues.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

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This message was authored by: Daniel0210 · ‎17 Feb 2025

@dad1001

They are there. You just have to be patient and wait to get through to an agent. Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: dad1001 · ‎17 Feb 2025

dont have x or xbox or facebook why dont they just have customer service here

This message was authored by: Daniel0210 · ‎17 Feb 2025

@dad1001
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: dad1001 · ‎17 Feb 2025

dont have sky landline and there phone calls cost a fortune on mobile and they just have stupid bots there too

No actual humans

This message was authored by: GD1 · ‎17 Feb 2025

@dad1001 Calls to 01, 02 & 03 are normally free with most mobile providers or charged as a local call, if you refuse to call them then sadly thre isn't much the community can do to help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: dad1001 · ‎17 Feb 2025

we all now the comunity can not help with issues that why sky have this in place

As why would you be here

Its clearly just another way for sky to refuse to give any assistance and to hope customers get tired of looking and then forget about the issues

As no assistance is given here by sky customer service

This message was authored by: GD1 · ‎17 Feb 2025

@dad1001 wrote:

we all now the comunity can not help with issues that why sky have this in place

As why would you be here

Its clearly just another way for sky to refuse to give any assistance and to hope customers get tired of looking and then forget about the issues

As no assistance is given here by sky customer service

1000s of customer would disagree,

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This discussion topic is read only This discussion topic has been answered Discussion topic: I would like to speak to a real person at sky what's the number?

Re: How do I speak with the customer service?

Re: How do I speak with the customer service?

Re: I would like to speak to a real person at sky what's the number?

Sky bot does nothing to help

Re: Sky bot does nothing to help

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

Re: I would like to speak to a real person at sky what's the number?

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