Retentions Office Phone number

[MarkGoldsmith]

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@BjornToulouse wrote:

well the best they can offer is £20 off the £80 bill 30mbs broad band 

If I were a new customer I could 500mbs broadband and a better entertainment package for £53 (no setup fee)

SKY VIP = Mug

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Every customer is a Sky VIP, your VIP status doesn't affect discounts its purely for rewards and ballot entries for the Sky VIP app.

[BjornToulouse]

OK  SKY Platinum VIP = Mug

incidently sky chat vanished so after an hour and 45 min I am back to square 1.

The time I spent waiting at least gave me the chance to check out EE and the EE TV Pro box.

It seems to me for the best deal switch every 24 months. Loyalty = squat

[Mark39]

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@BjornToulouse wrote:

It seems to me for the best deal switch every 24 months. 

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Definitely.

Customer 'loyalty' is a misnomer. You haven't stayed with Sky up to now from a sense of loyalty. It's simply because they've offered the products you want at a price you're willing to pay.

[Daniel0210]

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@BjornToulouse wrote:

It seems to me for the best deal switch every 24 months. 

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@BjornToulouse 

That's what a lot of customers are having to decide on. As stated earlier if you do that, after 18 months you'd benefit from new customer deals with Sky. 

[BjornToulouse]

hello EE then. Its a pitty because you use to get put through to the office in Livingston and they always gave you a discount to stay. Now I'll have to change my email address.

[Mark39]

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@BjornToulouse wrote:

hello EE then. Its a pitty because you use to get put through to the office in Livingston and they always gave you a discount to stay. Now I'll have to change my email address.

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No need. As long as you log in regularly you'll be able to continue to use it.

[Equbal]

Don't ever bother ringing them. Useless, incoherent and clearly untrained. I've been multiple times for the same bill, once resolved, by my efforts were only resolved. Once was an ICONIC company has become shambles..

[LORRAINE1111111]

I'm going insane just looking for an ACTUAL  phone number to speak to someone 

[mikealanr]

Hi @LORRAINE1111111 

See my post above. The forum software will not allow us to post numbers but it is on that page!

MikeAlanR

[LORRAINE1111111]

I'm just going to cancel.   I've been paying double what I should with one box not even working because it is so difficult dealing with them. They have zero customer service 

[Mark39]

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@LORRAINE1111111 wrote:

I'm just going to cancel.   I've been paying double what I should with one box not even working because it is so difficult dealing with them. They have zero customer service 

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You'll need to call anyway to cancel. 31 days notice required. You won't be able to cancel if you're 'in contract' for Sky TV.

[Comb]

I think it's disgusting that you have to speak to a machine. 

[Daniel0210]

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@Comb wrote:

I think it's disgusting that you have to speak to a machine. 

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@Comb 

Most large companies start with an automated system. Have you an issue we can help you with? 

[Comb]

Yes I have tried to call 6 times and go passed to another department and they are closed it Christmas and we have no tv. 

[Daniel0210]

@Comb 

Please explain why you have no TV and which Sky TV platform do you have?