Contacting an actual human being to get sky installed, any phone numbers anywhere?

[Molly44]

I need to speak to an actual human being to get sky tv installed

looked for a phone number but I can't find one

Anyone have any idea how to call these people?

[MarkGoldsmith]

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[GD1]

@Molly44  You posted this in the Sky Stream forum, however Sky Stream is a self service/setup system and is not related to Satellite (Sky Q) or Broadband installatuons.

If you do have Sky Stream Sky do not offer a setup service as you need to do that yourself.

[justmeee]

You are absolutely right! Try searching 'Sky customer service number' .... You won't find one! Absolutely shocking. I have been away from sky for nearly 18 months now and it appears to have gone downhill. Called up to see if I can get a new customer deal, got told as 18 months are not up (17 months!) , I am not a 'new customer' and quoted me an existing customer price! Decided to stick with Virgin Media who gave me a great deal and chucked in TNT sport for free. Sky weren't prepared to negotiate whatsoever. 

[mikealanr]

Hi @justmeee 

That's not true. Googling 'Sky customer service number' gives this as the top result:

https://www.sky.com/help/home

Under the need more help drop-down it says:

If you'd still rather get in touch, contact us on xxxxxxxxxxx. And please bear with us. We get lots of calls every day, so your wait time will vary during busy periods. Opening times will vary by department.

Where x is the number (the forum doesn't allow us to post phone numbers)

One to bookmark for future use!

MikeAlanR

[GD1]

@Sandra571  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Sandra571]

Thank you!

[Ros_N]

I bought a broadband deal over a month ago and booked installation for 16th April. I've had no confirmations and my account doesnt have any orders. how do I speak with an agent? 

[GD1]

@Ros_N  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[binolingeorge]

I have the same issue, I can't n either know the status of my order not contact any customer service 

[Chloe-W22 · Accepted solution]

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

Or you can create your own Community discussion by 🌟clicking here🌟

[KevNewMedia]

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

Or you can create your own Community discussion by clicking here

[KML060461]

i keep getting stuck in the auto system. 

All I want to do is talk to someone as I did on the 9th September.

It wont let me talk to anyone just goes round in an endless circle.

Surely there must be some way of communicating with a human!!!

[Daniel0210]

@KML060461 
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Sharon1903]

I have tried twice using sky chat for over 45 minutes each time during my dinner hour to sort out my contract, the first time I thought it was all done-rearranged my contract keeping everything I currently have and agreed price of £ 80.00 when I went on my account at home nothing has been changed, I went back on sky chat and after I left there was another message saying gone for 1/2 hr lunch compulsary so she did not put it through, I went back chat again asked your agent to look at chat and can he put it through  he came back with £ 90,00 even though you can see the 80.00 after another 45 mins he did exactly the same went on half hour compulsary break, I e-mailed to sky and said I would get reply within 3 days which would have been Monday gone still not heard a thing, Sky customer service ?? there is none