09 Dec 2024 06:28 PM
I have paid my last bill & would like to be reinstated & would like to change my new address so I can be on broadband & TV package again
09 Dec 2024 06:33 PM
Posted by a Superuser, not a Sky employee. Find out moreI'd suggest giving Sky a call.
15 Dec 2024 07:50 AM
15 Dec 2024 07:55 AM
Posted by a Superuser, not a Sky employee. Find out more@tyson086
Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/
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