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Discussion topic: I would like to return to sky i have paid my last bill & would like to be reinstated

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This message was authored by Yv7 This message was authored by: Yv7

I would like to return to sky i have paid my last bill & would like to be reinstated

I have paid my last bill & would like to be reinstated & would like to change my new address so I can be on broadband & TV package again 

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This message was authored by Mark39 This message was authored by: Mark39

Re: I would like to return to sky i have paid my last bill & would like to be reinstated

Posted by a Superuser, not a Sky employee. Find out more

I'd suggest giving Sky a call.

This message was authored by tyson086 This message was authored by: tyson086

Re: I would like to return to sky i have paid my last bill & would like to be reinstated

I Paid my last bill and would like to be reinstated with my Services
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to return to sky i have paid my last bill & would like to be reinstated

Posted by a Superuser, not a Sky employee. Find out more

@tyson086 
Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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