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This discussion topic has been answered Discussion topic: I wonder if anyone can explain my billing?

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This message was authored by: Negativepitch42

I wonder if anyone can explain my billing?

So image one is the old pack I was on.

Changing to the current pack to replace the old entertainment, I was given some discount on various bits and bobs.

Can anyone explain why they are listed twice for the current bill (Image 2) Yet on the due bill they are shown once (Image 3).

It's why are they listed twice (Image 2) I'm interested in, but does the prices look right on the final image, (3) compared to the cheaper prices on (2).... in other wards which prices are right.....hope you follow any of that.

Thanks for any replies.

 

Screenshot 2025-08-08 at 01.58.14.pngScreenshot 2025-08-08 at 01.56.20.pngScreenshot 2025-08-08 at 01.59.25.png


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This message was authored by: caesarome Answer

Re: I wonder if anyone can explain my billing?

Posted by a Superuser, not a Sky employee. Find out more

@Negativepitch42 

It might be shown like that on image 2 as we are billed in advance and that this will take place from the date this new package was agreed which might might be why it says 22 days against the first Sky Signature and the second one appears to be for the full month. 

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This message was authored by: caesarome Answer

Re: I wonder if anyone can explain my billing?

Posted by a Superuser, not a Sky employee. Find out more

@Negativepitch42 

It might be shown like that on image 2 as we are billed in advance and that this will take place from the date this new package was agreed which might might be why it says 22 days against the first Sky Signature and the second one appears to be for the full month. 

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This message was authored by: Negativepitch42

Re: I wonder if anyone can explain my billing?

Thanks very much.

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