I was charged for one more month and customer service confirmed it's wrong and when can I get refund

[YB77]

Hi, 

I switched my broadband service in April but was charged for one more month in May 2025 and I contacted custom service and they confirmed it was wrong and I should get refund. I noticed my latest bill (June 2025) is a negative value (in contrast, bill in pervious months including May is positive value). Is this mean that I will be refuned? And how long I will get it as I don't see any money in my account from SKY so far. My payment method is not changed.  Thank you. 

YB77

[Daniel0210]

@YB77 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

[YB77]

Many thank for replying and if you can help me via the messaging team on this that would be great.  

[Daniel0210]

@YB77 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @YB77 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Jay184]

Same has happened to me, I left and can see a credit on my account how do I go about getting my refund?

[caesarome]

@Jay184 

Is your payment method still in place ?

[Jay184]

No but I have a mobile account as well 

[Daniel0210]

@Jay184 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent Jay184  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.