I want to withdraw my credit left over from leaving sky tv

[Angel67]

I wojld like to withdraw my credit on my TV bill 

[Daniel0210]

@Angel67 
Refunds seem to be taking longer than the standard 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Angel67]

Hello id like help to refund it please 

[Daniel0210]

---

@Angel67 wrote:

Hello id like help to refund it please 

---

@Angel67 

Please answer the questions I've asked. 

[Angel67]

It is showing that I have credit on acciunt

[Daniel0210]

@Angel67 

I also asked… and whether the payment method is still active. This is required before arranging an escalation.