07 Jan 2023 02:13 PM
Why is sky so dammn hard to get in contact with!! All I want to do is speak to a real person rather then the auto machines or a robot. I just want a number to call about getting my account reinstated, but I can't make the full payment in one go. Which is why I want to talk to someone. Please can anybody help me?
07 Jan 2023 02:15 PMPosted by a Superuser, not a Sky employee. Find out more
Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If you allow your arrears to remain for 56 days Sky may terminate your account.
[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].
If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend when the banks are closed.
Any attempt to call Sky will result in you being prompted to pay first.
07 Jan 2023 02:41 PM - last edited: 09 Jan 2023 08:54 AM by Kirsty+S27Posted by a Superuser, not a Sky employee. Find out more
@Jade18 realistically there's little point in calling. Sky won't reinstate your service until the overdue amount is settled. That's why your call is automatically diverted to a payment request when you ring. (removed) All calls are routed through Sky's automated call handling system.
Moderator comments - removed advice.
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