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Discussion topic: I want to cancel my tv account

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This message was authored by Annmarie5 This message was authored by: Annmarie5

I want to cancel my tv account

I have tried calling over a matter of months to cancel my TV account as it is not being used and you are still taking money from me. This is my final demand for cancellation and I will be cancelling the direct debit. Everytime I have called you keep me on the phone for over half an hour then cut me off and do not call me back and then just take another months payment.

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This message was authored by GD1 This message was authored by: GD1

Re: I want to cancel my tv account

Posted by a Superuser, not a Sky employee. Find out more

@Annmarie5  This is a customer helps customer forum, you're simply demanding a cancellation from other customers, which we can't do.

 

You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I want to cancel my tv account

Posted by a Superuser, not a Sky employee. Find out more

@Annmarie5 

 

Note that on current contracts it's not possible to cancel subscription television within a minimum term: ceasing a direct debit will just cause debt to build up.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I want to cancel my tv account

Posted by a Superuser, not a Sky employee. Find out more

@Annmarie5 

Sometimes wait times can be longer than 30 minutes.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Return packaging for Sky Q equipment will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: I want to cancel my tv account


@Annmarie5 wrote:

I have tried calling over a matter of months to cancel my TV account as it is not being used and you are still taking money from me. This is my final demand for cancellation and I will be cancelling the direct debit. Everytime I have called you keep me on the phone for over half an hour then cut me off and do not call me back and then just take another months payment.


You can cancel online without having to hang around on the phone. If you use this link and click on the 'need more help' button at the bottom, you'll get the option for an online Messenger chat. This is usually much quicker and easier, plus gives you a written record of the cancellation agreement. 

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