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Discussion topic: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

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This message was authored by Chris762 This message was authored by: Chris762

I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

I've paid my bill twice by accident as didn't think DD had been collected, now can I get the credit repaid back to me?

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This message was authored by caesarome This message was authored by: caesarome

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Posted by a Superuser, not a Sky employee. Find out more

@Chris762 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Chris762 an invite to chat.

Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Need help with payment

Possible to live chat an agent about a billing query?

 



Moderator note: Changed title to reflect topic more.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Live Chat

Posted by a Superuser, not a Sky employee. Find out more

@Chris762 

Live chat isn't always available for certain issues. Is it something other customers can help you with? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Re: Live Chat

Taken my monthly payment twice, the credit was ti be paid back but hasn't.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Live Chat

Posted by a Superuser, not a Sky employee. Find out more

@Chris762 

Okay. Did you make a manual payment when you have a direct debit or continuous card payment set up? Is the overpayment showing as a credit on your account? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Live Chat

Posted by a Superuser, not a Sky employee. Find out more

@Chris762  Payments are normally only taken once, unless you make a manual payment?  Did you make a manual payment?  If so this woukd not stop the automated DD from being taken.

 

Does the credit show on your account?  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Re: Live Chat

Yes because it wasn't taken on my DD date, spoke to someone last week who said it would be paid back but still showing as credit so querying if the credit return has been processed...

This message was authored by GD1 This message was authored by: GD1

Re: Live Chat

Posted by a Superuser, not a Sky employee. Find out more

@Chris762  You should never need to make manual payments as you have a recurring payment setup.   DD payments are never taken on a weekend or public holidays and can also be taken on or around the payment date, this is specified in the T & C's.

 

As customers we can;t see your account, however,  to get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Live Chat

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Chris762 an invite to chat.

Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Credit Refund

Last week I was assured twice that credit would be repaid into my account by yesterday, still nothing been has been repaid and my sky account unchanged...

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chris762 what was the credit from?

 

Also did you receive an email from Sky confirming a refund and the amount that would be paid to you.  I know when I contacted them a month ago to arrange the repayment of credit from one of my Sky accounts, I got sent an email confirming it within 24 hours of contacting me saying it would be repaid within 3-5 working days from the date of the email. 

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Please mark a response as an ANSWER if it has solved your query/issue


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Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Re: Credit Refund

Mobile, dealt with the same guy last sat and wed assured me be in by yesterday which is the 3-5 days... no email to confirm no

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Chris762 wrote:

Mobile, dealt with the same guy last sat and wed assured me be in by yesterday which is the 3-5 days... no email to confirm no


If you didn't get an email I'd be inclined to think the refund hasn't been processed ( purely based on my experience with this process). 

Would you like this escalated to the sky messaging team to see if they can reach out and assist?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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