I've not received a refund after leaving Sky

[AC423]

I moved country a few months ago and had to cancel my broadband with Sky. I was told I would receive a refund for any bills that were automatically taken before the cancellation could be fully processed. My account shows a credit amount, but I'm not sure how to have that amount refunded. 

[caesarome]

@AC423 

If you can wait until after Christmas we can arrange for Sky's messaging team to contact you via a private message on here so if you are happy to be contacted by them we can alert them to your post this Friday the 27th so let us know if you are happy to be contacted via here sometime on Friday.

[AC423]

Hi there, thank you for your prompt response, I'd love to be contacted by someone on the Sky team when convenient.

[Daniel0210]

@AC423 

Post again on this thread tomorrow (27 December) and one of the SuperUsers can escalate it for you. 

[AC423]

Thank you.

[Daniel0210]

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@AC423 wrote:

Thank you.

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@AC423 

Does that mean you now want your credit refund issue escalating to the Messaging Team on here ? 

[AC423]

Yes, please.

[Daniel0210]

@AC423 

Unfortunately the escalation process is not available today. Post back on this thread again this evening or tomorrow and we can escalate it for tomorrow when the staff are back in.

[AC423]

OK, is now a good time to escalate it? Thanks!

[caesarome]

@AC423 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[AC423]

Thank you. I'm not seeing the chat bubble, and I'm within the 48 hour period. 

[SKY1992bf]

@AC423  The invite has yet to be sent, sky will post in this thread when it has 

do be aware a request doesn't guarantee an invitation that is solely at sky's discretion 

the 48 hours starts from when the invitation is sent 

[AC423]

Oh ok, thanks. I just spoke with a representative on the Sky help centre and got this sorted, so I no longer need this. Thanks for the help.

[caesarome]

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@AC423 wrote:

Thank you. I'm not seeing the chat bubble, and I'm within the 48 hour period. 

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@AC423 

I have escalated your post again.