Like the reported 1.8 million other unsatisfied customers, I've ended all my contracts with Sky and gone to a local fibre company. Here's why... I spent over 8 hours making 8 phone calls to Sky customer service in 3 days at the beginning of April trying to get several issues resolved and ended up getting none resolved. I couldn't understand any of the people I got put through to and 2 of my so called customer service reps ended the call mid conversation, just as the conversations got too technical for them. I had to ask many times for them to repeat what they were trying to say and still struggled to understand them. Having been with Sky for 15 years, they've now lost me on TV, Broadband, Phone and are about to lose us on our mobile contracts too. What is the point of having customer service people who take hours to answer, can't speak or even type basic English and have no idea what you are talking about? On top of that, the company we've moved to, Wightfibre on the Isle of Wight offer 10x faster speeds, 45% cheaper, and they only have locals for staff. Bye Sky, you are now a terrible company and I'm off!
