I unintentionally made 2 payments for my bill

[Clint7]

On 15 December I made an advance payment of £102.49 toward my next bill. It said the payment failed so I tried again and the 2nd was successful. On checking my bank account it is evident that both payment went through successfully so I would like to request a refund of one payment of £102.49. Thank you

[MightyQuinn]

Hi @Clint7   You need to contact Sky.

[Daniel0210]

@Clint7 

Why did you make a manual payment at all?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making ANY manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky as suggested above by @MightyQuinn and an agent can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.