I returned my sky Q equipment last Monday. I received a message from Sky to say it’s with the courie

[Sr+Amanda]

I returned my sky q equipment last Monday. On Wednesday Sky messaged to say it's with the courier. Now I am receiving messages from Sky asking me to return the equipment before I'm charged.

please help as this is distressing. 

[Daniel0210]

@Sr+Amanda 
Have you kept your proof of posting?

Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.