@Kevin226
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.
With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.
Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
