I placed an order but got no confirmation and it is not showing in my account as an open order

[Fergalratoath]

I followed the process online to order a TV package and broadband.  and got as far as entering and confirming my credit card details.  But the prodess just stopped  at this point and i was left looking at a white screen.  I did not receive an order confirmation and when I check my open orders in the potal it is telling me that there is no open order.

[caesarome · Accepted solution]

@Fergalratoath 

The chances are the order did not go through so you might want to check by either using social media or phoning to contacdt Sky about this.