This discussion topic has been answered Discussion topic: I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpayment

This message was authored by: Helenh · ‎15 Dec 2025

I pay for Netflix through sky and never had any problems upstairs now all of a sudden it's asking me for my details and a new payment each month ?!

This message was authored by: MarkGoldsmith · ‎15 Dec 2025

@Helenh wrote:
I only have one box but since I connected my smart tv upstairs to the sky wifi, it's let me use Netflix on the tv remote, all of a sudden it's asking me to sign in and start a payment

So you need to make sure you are signing in with the same email address associated with the netflix account you linked to your sky account.

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This message was authored by: MarkGoldsmith · ‎15 Dec 2025

@Helenh wrote:
I pay for Netflix through sky and never had any problems upstairs now all of a sudden it's asking me for my details and a new payment each month ?!

If its only one of your sky boxes asking this, then i;d double check the email address that has been used to login to Netflix on that device and ensure it is the same one as being used on your other Sky devices.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Helenh · ‎15 Dec 2025

I only have one box but since I connected my smart tv upstairs to the sky wifi, it's let me use Netflix on the tv remote, all of a sudden it's asking me to sign in and start a payment

This message was authored by: MarkGoldsmith · ‎15 Dec 2025

@Helenh wrote:
I only have one box but since I connected my smart tv upstairs to the sky wifi, it's let me use Netflix on the tv remote, all of a sudden it's asking me to sign in and start a payment

So you need to make sure you are signing in with the same email address associated with the netflix account you linked to your sky account.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Helenh · ‎15 Dec 2025

Ive been watching it upstairs for months and months, it's only just came up with it on my screen, asking which payment deal I want when I'm already paying for it

This discussion topic has been answered Discussion topic: I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpayment

I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpayment

Re: I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpay

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Re: I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpay

Re: I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpay

Re: I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpay

Re: I pay for Netflix through sky and all of a sudden it's asking me to sign in and start a monthpay

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