I paid twice manually and today a direct withdrawal was made from my account

[Hazem]

I paid twice manually and today a direct withdrawal was made from my account

[caesarome]

As you have a direct debit setup then you should need to pay your bill manually so as you have now done this you should see a credit on your account that you can either leave in place as it will be used to pay your next bill or it can be refunded help of which can be arranged via here, so let us know what you want to do.

[Daniel0210]

@Hazem 
Direct debits aren't processed at a weekend when banks are closed which may be why there has been a withdrawal today (Monday when you posted). If you have a continuous payment method set up you should never need to make a manual payment (let alone two). A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[Mr+Flibbles+86]

Hi there @Hazem, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Hazem. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks