I paid sky mobile 13 th dec but another payment came out today why

[Hoopy100610]

I paid my sky mobile bill 13tg December but another payment came out bank today  it's ment to be monthly not every 2 weeks

[Daniel0210 · Accepted solution]

@Hoopy100610 

Were these your first Sky Mobile bills?

https://www.sky.com/help/articles/sky-mobile-bills-and-payments-understanding-my-bills-t1 

Or did you make a manual payment when you have a direct debit set up? 

[Hoopy100610]

No this is my 5th month 

[Daniel0210]

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@Daniel0210 wrote:

@Hoopy100610 

Or did you make a manual payment when you have a direct debit set up? 

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You haven't answered the second question. If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will be used to pay your next bill so on that bill date no money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.

[Hoopy100610]

No 

[Daniel0210]

@Hoopy100610 

What dates does the bill paid on the 13th December cover?
Are the dates the bill that was paid today cover the same ?

[Hoopy100610]

Come out on 10th every month 

[Daniel0210]

@Hoopy100610 

You haven't answered the questions asked

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@Daniel0210 wrote:

@Hoopy100610 

What dates does the bill paid on the 13th December cover?
Are the dates the bill that was paid today cover the same ?

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It may be better if you take a screenshot of the two bills and after removing all personal info on them like your name, account number, mobile number, email address, post them as images on here so someone can see what the issue may be.