Discussion topic: I need to speak to someone human about my sky tv account?

This message was authored by: KatRay · ‎08 Apr 2025

I really need to speak to a human being. I am out of contract. Want to discuss the contract yet there is noone to speak to? the packages on the website make no sense and I dont appear to be able to cancel certain parts?

This message was authored by: SKY1992bf · ‎08 Apr 2025

@KatRay when calling stay on the line for as long as possible and ignore the bot when prompted to respond, you will eventually be placed in the queue to talk to an agent

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Daniel0210 · ‎08 Apr 2025

@KatRay

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: SKY1992bf · ‎08 Apr 2025

@Daniel0210 wrote:
@SKY1992bf
If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

@Daniel0210 you have incorrectly tagged me instead of op

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Daniel0210 · ‎08 Apr 2025

@SKY1992bf

Just testing you. Glad to see you're on the ball 😀

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Michalmoore · ‎13 Apr 2025

I've not got any sky ty

This message was authored by: Michalmoore · ‎13 Apr 2025

I need to sort out my tv package

This message was authored by: Daniel0210 · ‎13 Apr 2025

@Michalmoore

This thread isn't a route to a Sky agent. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: SKY1992bf · ‎13 Apr 2025

@Michalmoore wrote:
I've not got any sky ty

@Michalmoore Why what's happening why you try, are you upto date with payments

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Michalmoore · ‎13 Apr 2025

I've not got sky tv in the package

This message was authored by: SKY1992bf · ‎13 Apr 2025

@Michalmoore wrote:
I've not got sky tv in the package

@Michalmoore then you can add tv via your online account or by phoning sky

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: caesarome · ‎13 Apr 2025

@Michalmoore wrote:

I've not got sky tv in the package

You said that earlier so please let us customers know what your actual issue is.

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This message was authored by: DOPEY0611 · ‎25 May 2025

I want to speak to someone human

This message was authored by: Daniel0210 · ‎25 May 2025

@DOPEY0611

We are human but we are customers like you. You'll need to call Sky to speak directly to an agent.

Is it something we can help with?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: GD1 · ‎25 May 2025

@DOPEY0611 wrote:

I want to speak to someone human

I believe Sky are only allowed to employ humans as animals & space aliens are simply not up to the job

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: I need to speak to someone human about my sky tv account?

I need to speak to someone human about my sky tv account?

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