Discussion topic: I need to return sky hub but I’ve only been sent packaging for sky q box.
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Message posted on 27 Aug 2024 10:34 PM
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I need to return sky hub but I’ve only been sent packaging for sky q box.
I've terminated my broadband, talk and sky q contract, I've returned the sky q box but so far no packaging has been sent for the hub.
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Message posted on 28 Aug 2024 05:15 AM
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Re: I need to return sky hub but I’ve only been sent packaging for sky q box.
The Broadband packaging should arrive first as the notice period is only 14 days whereas Sky Q is 31.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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MERRY CHRISTMAS and a HAPPY NEW YEAR
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