I need to contact sky to pay part of bill to reinstate

[Jools70]

I need to speak to Sky to pay part of balance but keeps saying need to pay and can't speak to an actual person.

[PandJ2020]

If you're restricted (due to lack of payment) then services are generally not reinstated until the full balance is cleared.  If payment is particularly late then the following bill may be required as well.

[Daniel0210]

@Jools70 
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.