I need to change my email address

[CathyBell1]

Cannot change email address online. Please can a member of the support team contact me.

[caesarome]

@CathyBell1 

Are you trying to change your household email address here, if so what is happening:

https://www.sky.com/mydetails/account-info

[CathyBell1]

I have followed the steps:

select my details

select edit email then

confirm

BUT The system will not let me change my email address

[CathyBell1]

When I try to change my email address 

the message REPEATEDLY says

'your email address cannot be updated. Please try again later. It's infuriating 

[caesarome]

@CathyBell1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @CathyBell1  an invite to chat.