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Discussion topic: I need help with my account

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This message was authored by Pmon This message was authored by: Pmon

I need help with my account

I just want to speak to someone about my tv account but the messaging service can't help me

 

Moderator note: Edited title to reflect topic more


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

If you have a general query we may be able to give you advise, but if you want to speak with someone you need to pick up a telephone and call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

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This message was authored by caesarome This message was authored by: caesarome

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

Is your issue something us fellow customers can help you via here ?

 

If not 150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

@Pmon wrote:

I just want to speak to someone about my tv account but the messaging service can't help me


Then go ahead and call Sky.

I am just another Sky customer and my views are my own
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

That's because it's a messaging bot and not a live chat. All the bot can do is refer you to the online help documentation.

 

id you have a generic query we have be able to help otherwise you will need to phone Sky using the details posted in the previous response.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by shearobert This message was authored by: shearobert

Re: I want to speak to a human to discuss my tv account

I've tried to change my payment date but it says I'm unable to do this is my bill is been populated 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

@shearobert 

Bills are generated two weeks before your normal payment date so try changing it right after the payment has been made. Note, if you're a new customer you can't change the date until your first two payments have been made.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by davidwh1 This message was authored by: davidwh1

Re: I want to speak to a human to discuss my tv account

I want to speak to someone!!!!!!

This message was authored by Mark39 This message was authored by: Mark39

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

@davidwh1 wrote:

I want to speak to someone!!!!!!


OK. If you want to speak to Sky there are various options, depending on what it's about.

This message was authored by caesarome This message was authored by: caesarome

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

@davidwh1 

As we are customers here it is up to you to call Sky.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

If you have a general query we may be able to give you advise, but if you want to speak with someone you need to pick up a telephone and call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by 2k This message was authored by: 2k

Re: I want to speak to a human to discuss my tv account

I need someone to call me ASAP
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

@2k 
You’re not talking to Sky Customer Services on here. This forum is where customers try to help other customers. Sky won't call you as a result of you posting here. Is it something we can advise on? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

@2k wrote:
I need someone to call me ASAP

I'm afraid you need to call Sky. Their customer service centres are currently open.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I want to speak to a human to discuss my tv account

Posted by a Superuser, not a Sky employee. Find out more

I really don't get why people keep expecting that Sky will phone them if they post a message asking for a phone call in a public forum.

 

What do most people you do when you need to contact a business find a phone number ( or email address if it perhaps isn't urgent)

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by DLando1 This message was authored by: DLando1

Re: I need help with my account

I want to change from sky+hd to sky q. I need to speak to someone.

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