I need help with my account

[Pmon]

I just want to speak to someone about my tv account but the messaging service can't help me

Moderator note: Edited title to reflect topic more

[caesarome]

Is your issue something us fellow customers can help you via here ?

If not 150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[PandJ2020]

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@Pmon wrote:

I just want to speak to someone about my tv account but the messaging service can't help me

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Then go ahead and call Sky.

[MarkGoldsmith]

That's because it's a messaging bot and not a live chat. All the bot can do is refer you to the online help documentation.

id you have a generic query we have be able to help otherwise you will need to phone Sky using the details posted in the previous response.

[shearobert]

I've tried to change my payment date but it says I'm unable to do this is my bill is been populated 

[Daniel0210]

@shearobert 

Bills are generated two weeks before your normal payment date so try changing it right after the payment has been made. Note, if you're a new customer you can't change the date until your first two payments have been made.

[davidwh1]

I want to speak to someone!!!!!!

[Mark39]

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@davidwh1 wrote:

I want to speak to someone!!!!!!

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OK. If you want to speak to Sky there are various options, depending on what it's about.

[caesarome]

@davidwh1 

As we are customers here it is up to you to call Sky.

[MarkGoldsmith · Accepted solution]

If you have a general query we may be able to give you advise, but if you want to speak with someone you need to pick up a telephone and call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[2k]

I need someone to call me ASAP

[Daniel0210]

@2k 
You’re not talking to Sky Customer Services on here. This forum is where customers try to help other customers. Sky won't call you as a result of you posting here. Is it something we can advise on? 

[Mark39]

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@2k wrote:
I need someone to call me ASAP

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I'm afraid you need to call Sky. Their customer service centres are currently open.

[MarkGoldsmith]

I really don't get why people keep expecting that Sky will phone them if they post a message asking for a phone call in a public forum.

What do most people you do when you need to contact a business find a phone number ( or email address if it perhaps isn't urgent)

[DLando1]

I want to change from sky+hd to sky q. I need to speak to someone.