I need an agent to call me as I don’t have credit on my phone

[Kierenmazzone]

I have been in and out of hospital for the last 6-7 weeks and have been unable to pay my bill.

Am back to work now and will be able to pay my bill end of the month but have been sent and email stating as I owe £50 that it will be passed to a debt agency if not paid by a specified date.

i need an agent to call me to discuss this further is there a way I can request a call 

[Daniel0210 · Accepted solution]

@Kierenmazzone 
Sky won't call you and Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/