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Discussion topic: I’m owed £380.60

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Avatar for Becky541
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This message was authored by: Becky541

Message posted on ‎11 Sep 2024 11:32 AM

I’m owed £380.60

I cancelled subscription in May and moved to EE. Still being charged and Sky owe me £380.60. I want a refund.

 

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Avatar for Mark39
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Superuser
This message was authored by: Mark39

Message posted on ‎11 Sep 2024 11:34 AM

Re: I’m owed £380.60

Posted by a Superuser, not a Sky employee. Find out more

Does this show as a credit on your Sky account? Do your future bills show £0? Have you been in touch with Sky about it?

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎11 Sep 2024 11:35 AM

Re: I’m owed £380.60

Posted by a Superuser, not a Sky employee. Find out more
@Becky541 wrote:

I cancelled subscription in May and moved to EE. Still being charged and Sky owe me £380.60. I want a refund.

 

Are you actively still being charged every month? Or is the £380.60 just credit on your account from overpayment in May once your service was cancelled.?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎11 Sep 2024 11:37 AM

Re: I’m owed £380.60

Posted by a Superuser, not a Sky employee. Find out more
@Becky541 wrote:

I cancelled subscription in May and moved to EE. 

@Becky541 

What did you cancel?
How did you cancel?
Did you receive an email from Sky acknowledging the cancellation?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Jasonc

Message posted on ‎11 Sep 2024 11:57 AM

Re: I’m owed £380.60

have you emailed them regarding this? I find this the most efficient method. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎11 Sep 2024 12:03 PM

Re: I’m owed £380.60

Posted by a Superuser, not a Sky employee. Find out more

@Jasonc 

Although a customer can start the cancellation process via email Sky do not use email for general communication. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Jasonc

Message posted on ‎11 Sep 2024 12:05 PM

Re: I’m owed £380.60

I'm just saying about my experience. 

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