I'm moving home and try to use my account to let sky know but keeps coming up can't get access becau

[ROBERT106]

Keep getting can't get access as I'm not the primary user  when I want to advise Sky that I'm moving home. 

Any suggestions please 

[Mark39]

Sounds like an account issue, rather than Sky Yahoo Mail. I've moved your post to the Account & Billing forum.

[caesarome]

@ROBERT106 

Are you able to view your bill here using the same login details:

https://www.sky.com/bill/tv-broadband-talk

[ROBERT106]

Yes, I'm getting access to my bills

[caesarome · Accepted solution]

All you can do is to phone Sky to get them to help you with the home move:

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.