I’m going to miss my 10 day later paymeny

[Emmylou283]

I don't know if any one can help me. My ex partner has just cleared my bank account leavig me with no money I'm due to pay my 10 days late payment for my broadband tomorrow. That's no way going to happen now does any one know how long they give you before they restrict your services as I get paid Monday. I'm panicking as my asd son relys on watching certain things to calm him down 

[Mark39]

Unfortunately, it's likely to be as soon as Sky receive notification that the second payment has failed.

[Daniel0210]

@Emmylou283 
I believe if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have 2/3 days before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails you apparently don’t have the luxury of that second attempt. Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is all an automated process and from what we’ve been told Sky Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

[Emmylou283]

Thank you